REFUND POLICY

Lotus Capital LLC


Last updated: 20/05/2025

1. GENERAL INFORMATION

Lotus Capital provides tailored services in web and mobile design, development, and digital marketing. Due to the personalized nature of our projects, we do not offer refunds for services that have been started, delivered, or completed, except under specific, limited circumstances described below.

2. ADVANCE PAYMENTS AND DEPOSITS

All deposits or upfront payments made to begin a project are non-refundable under any circumstances, as they are used to secure time, planning, and resources from our team.

3. CLIENT-INITIATED CANCELLATIONS

If the client chooses to cancel the project after it has started:

  • The client will be invoiced for all work completed up to the cancellation date.

  • No refunds will be issued for work already completed or in progress.

  • Any milestones already paid are considered earned and are non-refundable.

4. LOTUS CAPITAL-INITIATED CANCELLATIONS

In the rare event that Lotus Capital must cancel a project for internal reasons:

  • A partial refund may be issued based on the portion of work not yet completed.

  • The calculation of such refund will be at the discretion of Lotus Capital, and will be communicated transparently.

5. NON-TANGIBLE SERVICES (CONSULTING, AUDITS, MARKETING)

Services such as:

  • Digital marketing campaigns

  • SEO/SEM audits

  • Strategic consulting

  • UX/UI consulting or planning sessions

...are non-refundable once delivered, as they are intellectual property and time-based services.

6. DISPUTES AND CLAIMS

To file a claim regarding a charge or service, the client must:

  • Contact Lotus Capital in writing at [your_email@example.ge]

  • Submit the request within 7 calendar days from the delivery date of the disputed work

Any claims received after this period will be considered invalid and the service will be deemed accepted.

7. CONTACT FOR REFUNDS

Name Lotus Capital LLC

Company Number: 424620191

Email: info@lotuscapital.io

Phone Number: +34 623 98 84 15

Address: Address: Street 14 Number 4, Matani, Georgia

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